Frequently Asked Questions
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Shipping & Delivery
WHEN WILL MY ORDER BE SHIPPED?
Castaway Nantucket Island orders are shipped via UPS & USPS with the following options and costs: Standard Ground Shipping- standard flat rates apply - (Approx. 2 to 7 business days). 2nd Day Express Shipping - standard rates apply.
If you need overnight shipping, please call customer service at 866-488-0642 Monday-Friday between 9am and 12pm EST and you will get a quote for the same day rate.
What do I need to know about shipping?
Orders placed before 12pm EST will usually ship the same business day. Orders placed after 1pm EST will ship the following business day. Business days are Monday through Friday, excluding the following holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
How can I track my order shipping?
You will receive an email confirmation once your order has shipped with the UPS/USPS tracking number.
At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchases to multiple addresses, please place separate orders for each address.